Check Wi-Fi step by step

Separate connection faults from coverage problems

Read the complete step before making changes. Stop if unsure or if new warnings appear.

Distinguish internet from Wi-Fi first
Wi-Fi is the wireless connection to your router. If wired devices are offline too, first check the router or provider. If only one device fails, begin with that device’s Wi-Fi settings.
Check 1: Test beside the router and then in the usual location, using the same device for both tests.
Test beside the router and then in the usual location, using the same device for both tests.
Check 2: Place the router in an open, raised position, not behind a TV, inside a metal cabinet or next to a microwave.
Place the router in an open, raised position, not behind a TV, inside a metal cabinet or next to a microwave.
Check 3: Pause your own large downloads and test again
Pause your own large downloads and test again. 2.4 GHz often reaches farther; 5 GHz is often faster nearby. Not every device supports every band.
Check 4: If only a distant room has poor coverage, consider a compatible mesh node or access point
If only a distant room has poor coverage, consider a compatible mesh node or access point. Put a repeater where the router signal is still good, not in the dead zone.