Selected problem
Select an issue on the left
You will then see simple steps on what you can do. Read each step completely before executing. If you are unsure, stop and ask a trusted professional.
PC HELP · CLEAR EXPLANATIONS · STEP BY STEP
🔓 Without registration👵 Simply explained✅ With checkboxes🖨️ Printable🔒 Search stays in the browser
Solve home tech problems step by step.
Help with PCs, routers, Wi-Fi, smart TVs and graphics cards — start with the matching problem below.
Don't panic. Here you will find clear instructions – even without any prior technical knowledge. Choose what's not working below and we'll walk you through the solution step by step.
Before you start: First select the
appropriate problem, then carry out a step and test again. If the
problem is resolved, further repairs are not necessary. This website
does not read device data and does not provide automatic diagnostics.
How this site works and its limits →
What's the problem? Choose a situation:
🩺
Choose a problem
Answer a few matching questions
🔢Enter an error code
Search a message or symptom
🚨PC will not start
Start with safety checks
Common topics and guides
🐢
PC is slow
Everything takes forever
🔄Windows Update doesn't work
Update failed
🖨️Printer doesn't work
Does not print or is not found
👨🔧Do I need a professional?
Assessment checklist
📡Router / Internet
Start with safe checks
📶Wi-Fi / Repeater
Start with safe checks
📺TV / Smart TV
Start with safe checks
🖥️Graphics card / Monitor
Start with safe checks
Error database
🔍 Search for error code or problem
Enter your error code or problem. You can also search for words like "printer" or "internet."
All problems & guides — readable without JavaScript ↗
💡 Tip: Simple words like “slow”, “blue screen” or “sound” also work.
Loading error database…
Matching problems
Instructions with checkboxes
🚶 Step-by-step: The most common problems
Click on a guide and work through it at your own pace. Check the box for each step as you complete it. Below “How to do it” it says where you have to click and what you should pay attention to. You can also print the page.
01 / Symptom-oriented analysis
🩺 Don't know the error code? No problem.
Just answer a few questions. The assistant shows you what you should check first.
What's not working?
For your notes only: this text is not automatically analysed. The plan uses your selections above.
What you get at the end
1️⃣
A clear plan
What you should check first – in the right order.
2️⃣
Matching error codes
If your problem has a known code, you can find it directly.
3️⃣
Assessment
Which possible causes to check first based on your answers.
4️⃣
Recommended commands
Appropriate Windows tools for diagnostics.
02 / Emergency procedures
🚨 Emergency? Don't panic - this is the right way to behave
For serious problems: Keep calm, protect your data, don't rush into anything. These instructions will help you through the first few minutes.
⚠️ Critical
💠 PC won't start at all
When Windows won't boot, the first priority is your data - not repairs.
- Disconnect all USB sticks, printers and external devices.
- Restart completely once (not just shut down).
- If the login screen is accessible: Hold down the Shift key and select Power → Restart. Go to Troubleshoot → Advanced options to find Startup Repair. Do not force a startup failure by repeatedly hard powering down.
- Have your BitLocker key ready (if you have one, it will be on a printout or in your Microsoft account).
- If there is important data on the PC: Don't try things out wildly – better get help.
⚠️ Critical
💾 Suspected hard drive damage
If it clicks, rattles or the PC accesses files extremely slowly.
- If there are noises or repeated reading errors, do not attempt further copying or repairs. Switch off the PC and arrange for professional data recovery. Only back up important files if the drive is readable without such warning signs.
- Don't start defragmentation anymore!
- No more large downloads or installations.
- If the drive repeatedly clicks or rattles: stop using it, switch off the PC and seek professional advice about data recovery.
- Consider professional data recovery – do not open the drive!
Important
Repeated blue screens
If the blue screen keeps coming.
- Write down the stop code displayed each time (e.g. MEMORY_MANAGEMENT).
- Consider: What was last installed? New driver? New program?
- Run Windows Memory Diagnostics (mdsched.exe).
- If you have set up the overclocking yourself, reverse it specifically with expert help. Do not reset the BIOS across the board: boot mode and encryption may be affected.
- If it doesn't get better: ask a professional.
Important
🔒 Possible virus / stranger access
If the PC behaves strangely, pop-ups appear or accounts react strangely.
- Disconnect Internet immediately (turn off WiFi or unplug cable).
- Do not delete files - they are important for the analysis.
- passwords from another device from (mobile phone, other PC).
- For company device: Inform IT immediately!
- If there is a possible malware infection, plan backup and cleanup with specialist help. Do not connect a backup drive that is always connected; Do not transfer suspicious programs or files to other devices.
⚠️ Note: If you are unsure or important data is
affected – it's better to ask a professionalbefore
you do something wrong. Any wrong action can make the situation worse.
06 / Problem categories
📁 Search by problem area
Here you will find the most common errors sorted by topic.
🔄
Windows Update
Updates do not load, abort with a code or do not install anything at all. e.g. B. 0x80070005, 0x800F081F, 0x80073712
→ Show problem💠
Blue screens
Windows crashes with blue screen. The stop code reveals the area. e.g. B. MEMORY_MANAGEMENT, CRITICAL_PROCESS_DIED
→ Show problem🌐
Network / internet
No internet, WiFi is available but nothing works - or permissions are missing. e.g. B. 0x80070035, 0x80072EE7
→ Show problem🖨️
Printers / scanners
Does not print, is set to “offline” or a job is stuck. e.g. B. Printer does not print, 0x0000011B
→ Show problem🔌
USB / devices / drivers
USB stick, camera or card is not recognized, device manager reports code 10 or 43. e.g. E.g. Code 10, Code 43, 0x8007045D
→ Show problem📦
Apps / Microsoft Store
Programs and store apps do not start or cannot be installed. e.g. B. 0xC000007B, 0x80073CF9
→ Show problem🔊
Audio / sound
No sound, no microphone or the wrong output device is set. e.g. B. No sound, microphone not working
→ Show problem💾
Storage / drives
Not enough space, file cannot be deleted or the hard drive reports errors. e.g. B. Storage space full, 0x8007045D
→ Show problem🚀
Performance / speed
PC responds slowly, freezes or takes forever to start. e.g. B. PC slow, 0x8007000E
→ Show problem🖥️
Graphics card / Monitor
Check power, input and cables first. Do not open the device.
→ Show problemsWell prepared, get help
📝 Your personal help sheet
Record what happened. This way you don't have to explain everything again during the conversation. No shipping, no registration. Please do not enter any passwords or recovery keys.
Without a checkmark, the notes will be lost when reloading. Saved notes only remain in this browser and are not transferred. If the browser blocks saving, use the text download.
Delete all notes on this page and the saved copy in this browser? Files that have already been downloaded remain.
If no file appears: Embedded previews can block downloads. Open the index.html from the fully extracted website package directly in the browser or copy this text into Windows Notepad and save it as my-pc-help-notes.txt with UTF-8. The help sheet is not automatically sent by email.
07 / Decide for yourself
👨🔧 Do I need a professional?
Tick what applies to you. In the end you'll see whether you can try it yourself or whether it's better to get help.
✓ Copied to clipboard
Free self-help
🤝 Help and contact
Use this website’s guides, search and tools free of charge, without registration.
📖
Take one step at a time
Select your problem, read the safety advice and test after each step. Stop if you see warning signs or feel unsure.
📝
Record the problem
Use the notes sheet to record your device and previous attempts for yourself or a professional of your choice. It is not sent automatically.
💬
Send website feedback
Found unclear guidance or an error? Send me an email. I cannot guarantee a reply or an individual solution.
No paid services currently offered
No paid services are currently offered or orders accepted through this service. There is no appointment booking or payment function. If you need a repair or professional assistance, contact a suitable service provider.
Legal
Legal notice
Vendor identifier and contact for fixdeinenpc.de.
Website operator
Kristian Kvasas
Personal operator of fixdeinenpc.de
Tucholskystraße 6
67574 Osthofen
Germany
This website provides free information and self-help tools. No paid services are currently offered or orders accepted.
🕒 When I can be reached personally
| Monday–Friday |
from 17:00 can be reached personally on the phone |
|---|---|
| Saturday |
10:00–22:00 can be reached personally on the phone |
| Sunday |
10:00–22:00 can be reached personally on the phone |
All times are local time in Germany (Europe/Berlin).
Outside these times, the best way to reach me is by email. I'll get in touch as soon as I can.
📬 Contact
Email:
k.kvasas@yahoo.com
Phone:
+49 163 7514404
Website: fixdeinenpc.de
Please use email for feedback or questions about this website. Replies are subject to availability; no paid work is accepted.
Search and notes are processed locally. They are only sent if you choose to send them yourself, for example by email. Details are in the privacy notice.
Editorial responsibility
Responsible for content:
Kristian Kvasas
Tucholskystraße 6
67574 Osthofen
Germany
Responsible for the editorial content of this website. The guides provide general information, not a diagnosis of your device. Statutory liability remains unaffected.